Reviews

Louie did a great job helping my parents find the right carpet for our family room. He and his team were not pushy, did a clean job taking out the old carpet and replacing it with the new one. He came back to check and make sure the work was perfect. The workers were super kind and very fast and clean.

Excellent service! quick service & very trustworthy, I was impressed with the professionalism and customer service from Louis Marra. I’m so happy!

We had an excellent experience with SMART Carpet and Flooring! Shayne went above and beyond with his outstanding customer service. He met us at our home, took the time to walk us through all of our flooring options, and patiently answered every question we had. His insight and knowledge made the decision process so much easier. From the material drop-off to the installation, everything was seamless. The team was punctual, efficient, and the end result exceeded our expectations. We couldn’t be happier and highly recommend them!

The sales representative, Rema, was extremely helpful in my decision for my flooring . The flooring is beautiful. When it was installed, the installers were highly professional High recommend

My carpet came out amazing ! Thank you Louie for helping me pick out the perfect carpet for my basement and steps! Will definitely use again for my 2nd floor!

Second carpet I've had installed. They did a great job both times! Great service and professional

My sales person was Jay. He was very professional, and answered all my questions . Also he was always available, and my calls never went to voicemail which I appreciated most. Customer service was excellent to deal with. Extremely flexible and accommodating with delivery and install dates. Installers did an excellent job. Came on time and cleaned up nicely. Would definitely recommend this company to anyone looking for flooring.

Highly recommend! The whole process was an actual joy. Having gotten estimates from 3 other companies prior, coming across smart carpet was a huge relief. Michele came to my house with samples and to give an estimate she was super kind courteous easy to talk to, knows her stuff and even gave design advice. The installers were fast friendly and cleaned up so well- minimal dust I was impressed. Adam the sales rep stopped by during installation to personally ask if I have any questions. Great team kind and smart people. 100/10 recommend!

I had carpet installed. Best pricing,
Excellent customer service from Jay who came to my home for the estimate to the installers that are Top Talent. 10 stars all across the board!

Wonderful service! We loved our sales rep, Andrew. He made sure everything was perfect for us even after installation. Fair prices, many options, you won’t be disappointed.

We are so happy with our new hardwood floors! They look beautiful. Adam was so kind and helpful throughout the process! He made the process fun! I Highly recommend smart carpet!!!

Rima was absolutely amazing! I had a hard time finding the right rug and she was so patient with me. She was willing to bring me plenty of samples and help me find my perfect rug! So grateful to have worked with her on this project and couldn't be happier with the final results!

Flooring and carpeting done. Love them both and everything was done in very timely and. Professional manner. Joe was very helpful, knowledgeable and very professional. Easy to talk to and friendly. In my experience he is a keeper for your company!

Love dealing with Smart Carpet. Had carpets installed in my living room, foyer, hallway, and steps last year and most recently in my basement. John N. came both times with samples and was very helpful and knowledgeable. Very happy with the outcome of how great the carpets were installed. The guys who came to do the basement did a fantastic job. There was a lot of floor to deal with and furniture had to be moved from side to the other in order to install. They moved it with no hesitation. Kudos to Smart Carpet! I recommend them highly!

Joe from Smart carpet is a great guy he came in understood what we needed gave us a fair price definitely will be using this company again

Experienced and reputable!

Because of their professionalism with salesmanship and the quality of service, I am engaging again with Smart Carpet. I loved the work they did two years ago, so I know this is the right decision for my next flooring project. And I asked for Louis Marra who was my sales representative the last time. I strongly recommend working with him. When a sales person pays attention to details, is very knowledgeable about the work, and truly cares about the customer addressing all of your questions, then that is a safe bet you will get a quality job done! I have every time I work with Smart Carpet. 11/7/25

From start with the sales rep Louis Marta, to finish, with the installers - very professional. Louis worked with me on getting the right flooring for my rooms to match up with existing floors. The look is seamless. The installers were experts. They worked diligently in making it right and looking beautiful. I’m very pleased with the final outcome. The Gen. Mgr. Adam Forbes also came by along with Louis on installation day to oversee how things were progressing. I truly appreciate the attention to detail and quality. This is my third install with Smart Carpet. I highly recommend them. You will be very pleased with their product, service, and quality.

Andrew’s team did a great job on my carpet and my floor and I love it. Thank you so much.!!!!

Team was awesome. They communicated their timing and kept to it.
Thanks Louie for assisting in picking the perfect carpet and your excellent measurements. No waste at all!

It was our first time working with smart carpet and our rep Andrew made the process so easy with his knowledge and patience ! The installation team was just as great! I will be calling back for more work in the spring!

Absolutely seamless experience. The rep showed up, was incredibly knowledgeable and walked us through carpet selections. We chose, they setup a date and everything was installed before we knew what happened. Hands down a fantastic experience with a great finished product.

The Smart Carpet installers did a great job removing our old carpet and replacing it with new wood flooring.

My experience with Michele Cornell has been excellent. Her customer service skills are impeccable. Very patient answering my many questions. Her knowledge/experience with the company and the products they offer has been outstanding. If I had to grade her I would absolutely will give her a 100 without a doubt!

We recently purchased new flooring for our kitchen from Smart Carpet in Hamilton. Our salesperson Shayne was very helpful and went above and beyond to make sure our experience was a positive one. He checked on us during the install to make sure everything went smoothly. We would go back to Smart Carpet Hamilton again for any other needs we have and highly recommend them to family and friends.

Smart Carpet did an excellent job in my new home. The carpet and flooring I had installed look amazing. The job was done well, happened quickly, and they were on time. Rima was excellent and appreciated that she followed up after the installation at my home to see if I was happy with the result.

Rima helped us pick out the right floor for our kitchen, living room, and office. We love our new floor and are so thankful for Rima's expertise and patience. She really cares about the customer and was always available to answer any questions we had from purchase to installation. Thank you Rima from SMART Carpet!

Louie did a great job on helping my complex floor situation with his professional knowledge and friendly attitude.
Thank you Louie

Joe was very professional and presented a few different options to us during the initial appraisal. Once we decided, the new rugs were down within a week.The install went smooth. The crew was courteous and professional. Joe even called us after the install to see how things went. We’re very happy with our purchase! I would recommend smart carpet to anyone considering new flooring.

Great job!

Very pleased with our Smart Carpet experience. Louie, our Sales Rep was very helpful and was involved throughout the process. The installers arrived on time, were efficient, and cleaned up nicely.