Flooring Installation Warranty

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    Protect Your New Flooring With Warranties in New Jersey and Pennsylvania

    Installing carpet and flooring in your home is a massive undertaking and can be expensive. You want to protect your investment to extend the life of your new floor for as long as you can. Choosing a professional flooring installer can help ensure your new floors are installed correctly the first time – but you also need to ensure your flooring is backed by a warranty. Learn more about SMART Carpet and Flooring’s installation warranties on our carpet and flooring services.

    Residential Carpet: OUR LIFETIME WARRANTY

    Our carpet installation is backed by a lifetime warranty – the warranty that made us famous. Throughout the life of your carpet, changes in temperature and humidity can affect how it lays, causing it to become looser. When your carpet needs a restretch, give our team of professionals a call. We will come out and fix your carpet for free, pulling it tight and refitting it to your floor.

    All seams, restretches, and stair work are under warranty for as long as you own your home. However, please note our carpet installation warranty doesn’t cover defects or natural degradation to your carpet. Carpet wrinkles due to delamination in your carpet layers fall under the manufacturer’s warranty. We make the process of filing a manufacturer warranty claim easy by processing it on your behalf. You’ll be saying, “Wow! That was easy!”

    Commercial Carpet Warranty

    At SMART Carpet and Flooring, our team knows your high-trafficked areas sometimes need special attention, which is why we’re proud to offer carpet installation warranties for our commercial flooring customers. All seams and restretching for the carpet in your business are under warranty for one year. Any delamination that occurs may be covered by the manufacturer’s warranty.

    Residential Wood Flooring (Solid and Engineered)

    When you choose new wood flooring for your home, it can take a full year for your flooring to get acclimated to your home’s temperature and humidity. On average, wood floors need a full four seasons to adjust, stretch, and shrink to the correct size and placement.

    Our solid and engineered hardwood flooring are under warranty for one year to give it ample time to lay correctly. Additionally, during the installation, we perform a moisture test to ensure your floors will be covered by the manufacturer’s warranty.

    Residential Vinyl and Laminated Floors

    Vinyl flooring is a great option for those who want a luxurious, premium-looking floor without the maintenance and upkeep of hardwood. You can choose from a variety of designs, colors, patterns, and shades to match the decor of your home. At SMART Carpet and Flooring, we offer a wide inventory of vinyl options, including:

    • Hybrid vinyl: A cost-friendly blend of traditional vinyl and laminate flooring, this option offers the same look as natural stone or hardwood without the maintenance.
    • Luxury vinyl plank-tile: This is a low-maintenance option that delivers a cost-effective solution and withstands scrapes, moisture, and fading.
    • Sheet vinyl: This durable flooring consists of four layers that combine water-resistant strength with a natural look.

    Laminate is also an ideal alternative for hardwood or tile because it’s strong, comes in a variety of styles, and resists spills and UV staining.

    Both our vinyl and laminate flooring options are covered by a one-year installation warranty. If your flooring wasn’t installed correctly and starts to shift, give our team a call. Our professionals will replace and relay your flooring to keep your home functional and stylish.

    Additional Notes About Flooring Installation Warranties

    Damage that is caused by someone or something other than a SMART Carpet and Flooring employee or representative is not covered under our installation warranty. Such damage includes:  

    • Pets
    • Urine
    • Children
    • Spills
    • Water

    While our flooring installation warranties don’t cover local damage, we may be able to repair any damage or replace the damaged section for a small service fee. When damage occurs, contact our team as soon as possible for a free cost estimate.

    In addition to our installation warranty, we honor manufacturer warranties. If the damage is too great or is caused by a structural problem with your flooring, the manufacturer’s warranty may apply. We’ll work with the manufacturer and file a claim for you.

    Protect Your Investment With the Professionals at SMART Carpet and Flooring

    When it’s time to upgrade the flooring in your home, trust the professionals at SMART Carpet and Flooring. For almost 30 years, homeowners in New Jersey and Pennsylvania have chosen us to install premium carpet and flooring in their homes. As a locally owned company, we treat each home as our own and want our customers to be fully satisfied.

    Our mobile flooring showroom allows us to bring thousands of flooring samples directly to your driveway. You can shop our full inventory from your home and see how each option looks with your existing decor. When you’re ready to make a purchase, our upfront, transparent pricing and free estimates will have you buying confidently. Additionally, you can ask your representative about our financing options to save you money, so you’ll never have to pay store prices again.

    To learn more about our inventory or to inquire about our flooring installation warranty, contact us today or fill out our ready-made form.

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    Sherrie S.
    Excellent experience with Smart Carpet! Louie and his installers did a great job in our home. Highly recommend them!
    Diana K.
    100% satisfied from beginning to end. Louie came to our house, measured and talked to us about what we expected from the product.
    Bringing in the samples which made it easy to make a final decision. Received a call the next day to make the appointment for installation. Jonathan and his partner removed the old carpets, moving furniture, putting down the padding and then laying down the carpet. These guys were courteous, polite and professional. From the room flooring to the closets, every corner and cut is precise. Absolutely love the carpet. Thank you for bringing brightness to our rooms.
    Embria S.
    Ruth and the staff went over and beyond assisting my family with our floors and carpet concerns…Keep up the good work…
    Patricia C.
    I'm so glad I chose Smart Carpet for my recent installation! Their team was incredibly helpful in guiding me to pick the perfect carpet for my home. The installers did an absolutely great job; they were highly professional and meticulous. My husband was especially happy that they managed to install everything without scuffing his freshly painted stair treads. Everyone involved was professional and did a fantastic job from start to finish.
    Debbie E.
    Great experience with Shayne in Ocean County. We wanted a mixture of floor and carpet to spruce up our basement. Shayne shared different options with us. He made it so easy to make our choices in our own home! Installers for both floor and carpet were professional, friendly and got the job done right! Shayne also helped us previously with carpet for LR and stairs!! I’m sure we will reach out to Shayne again in the future!
    Arielle M.
    From beginning to end a great experience. Louis was personable, accurate and professional. The install crew worked diligently to do an exemplary job, cleaned up and moved furniture back in place without hesitation. A+
    krista C.
    I couldn’t be happier with the new linoleum floor installed by Smart Carper through Costco! From start to finish, the team was professional, punctual, and incredibly easy to work with. Otto helped me choose the perfect style for my space and budget, and the installation was done quickly and with great attention to detail. The floor looks absolutely fantastic and it made a huge difference in the room. I highly recommend Smart Carpet to anyone needing to freshen up their space!
    Sonia M.
    We just had our kitchen flooring installed. Ulysses and Carlos did a beautiful job!! They were very professional and competent young men. We are very happy customers, and highly recommend the Smart Flooring through Costco.
    From the first meeting a very competent salesperson Michelle to the final installation we had a great experience. Thank you!
    R M.
    On time, very professional and clean up was satisfactory. Would use them again.
    Tom P.
    I was very pleased with the whole experience. Smart Carpet did a great job on my son’s home, so I used them in mine. Louie made great carpet suggestions and followed through on the entire install. Installation went very well also! I’d use them again.
    Gail L.
    Outstanding sales person and installers. The installers did a fabulous, they were pleasant, professional and left the house immaculate. I Definitely would recommend this company.
    Jeff C.
    I needed carpet for my new office. They came out when they said they would and the installation went smooth. Recommend ! Thank you Rima !
    Jody C.
    We were very pleased with our experience working with Smart Carpet. From start to finish, representatives were generous with their time, quick to respond to inquiries and continually asked if we were satisfied. The new carpet look great. We only have good things to say about Smart
    Michelle L.
    Louie from Smart Carpet was great! Knowledgeable and helpful. Met with him on a Wednesday and had my new carpets installed 2 weeks later.
    Judith M.
    A great experience. Ryan made it an efficient and pleasant visit. Came back when I changed my mind. They look great!
    Percita S.
    The sales representative Michele was extremely helpful and knowledgeable assisting pick out what would look best in my space. The installer are fast and efficient. I would definitely recommend their services.
    Kim H.
    Team was very professional and on time. They completed the job in a timely manner it looks beautiful! Jim, checked in to see how they were doing! He is great to work with!! I will be calling him in the winter for my next install. Thank you!!
    JoAnn L.
    I am so happy with my new floor. The guys that came and installed them were awesome. They moved all my furniture and put it all back. They were in and out in no time.
    My sales guy Andrew was awesome, he explained everything to me in detail and there were no surprises. Honestly this is the first time in a long time that I had work done in my house with no problems. I would recommend this company to anyone that wants to redo their floors. I am just so happy
    Brian C.
    This was a superior company. The person that came out and estimated the work did a fantastic job. The workers that came out and put down the rug did an unbelievably good job. The Costco company negotiated the best possible deal pricewise with this company on top of all that they gave me a $900 shop card with Costco. Unbelievable.
    Karen L
    Have used them many times. Ryan was our salesman and was great. Smooth installation and very happy with final product.
    Charna G.
    A very positive experience. The gentleman in the showroom was very patient and informative. I picked out a couple of rugs I liked and he arranged for the mobile showroom to come to my home. Ryan, with the mobile showroom, showed me the samples in my home, which was invaluable. He measured, answered questions and helped me make some decisions. He was a pleasure to work with. Delivery followed a couple of weeks later. I’m very happy with my choice. It was a painless and reasonably priced experience.
    dennis F.
    Nice price, great service and professional installation. Sales Tech Ryan was very helpful and friendly.
    Sandy P.
    Joe helped us pick out the perfect carpet for our needs. Would recommend Smart Carpet!
    Jeanette B.
    Bill Hicks was absolutely outstanding! He helped me navigate my carpeting needs with professionalism, patience, and efficiency. The installer, Sam, was also equally excellent.
    David B.
    I’ve used Smart Carpet several times over the years - this time around we got Louie for our sales rep and he was great! Very personable, patient and helpful. We made several changes during our renovation and Louie gave us fantastic support - even came back to the house more than once to make sure we were satisfied with our selections. The installation teams were phenomenal. FAST, CLEAN and courteous (they wore slip on shoes so they could remove them and keep the new carpets pristine!)
    Paulyn H.
    This is my fifth time working with Smart Carpet. Rima listened to what I needed and provided me with multiple options based on my descriptions. She helped me narrow it down to my final choice. The whole sales experience was no pressure and she went out of her way to answer any questions I had. Installation was exactly as expected. Sammy was a professional craftsman, and took great care to install the padding and then the carpet in the correct direction (it's a herringbone pattern) and ensure I was satisfied with the results. Everyone was great from start to finish. And j wouldn't hesitate to work with them again if needed.
    Barry K.
    Had a carpet installed in a basement bedroom and staircase. Louie from sales gave us the quote and was really good to work with as far as picking the best padding and carpet for our space. The price was fair and the installation went very well. We liked the communication with Louie and the company. Would use them again in the future. Communication was the key.
    Stephanie D.
    Great service and knowledgeable crew! I needed a quick turnaround and they absolutely delivered. Their recommendations were on point, they came prepared, exceeded all expectations and were a pleasure to work with.
    Christopher G.
    Excellent service! Great pricing!
    Laura G.
    Louie was extremely knowledgeable about the products. He really listened to what I wanted and went the extra mile to order samples for me. He was good with follow up and a pleasure to work with.
    John C.
    Smart Carpet provided a quality installation of my wood flooring. Matt Connor was courteous and informative about the planning and installation procedure. I would highly recommend to others.
    Ryan W.
    We are very pleased with Smart Carpet and Flooring. John came to our home to present options and gave us a fair estimate. The installers were professional and did quality work. Communication and customer service were great throughout the process.
    Denise R.
    Team was awesome. They communicated their timing and kept to it.
    Jennifer G.
    My experience with Smart Carpet couldn’t have been better! Andrew gave us a great consultation and estimate. He was honest, helpful and informative. I needed installation in an extremely short amount of time for my daughter’s room, and he made it happen! Sam came to install my carpet. He was friendly, quick and efficient. The carpet looks beautiful and we are very pleased with the quality. Looking forward to future projects with Smart Carpet.
    Michael G.
    I’ve used Shayne for the second time now in our second Monmouth county home and he’s continued to exceed our expectations with our carpet and flooring needs. He’s very thorough and responsive in helping us.
    lori W.
    What a wonderful experience! Our sales rep Louie was so knowledgeable and helpful in guiding us to the best flooring for our needs. His follow up to make sure job was completed was exceptional customer service. I highly recommend Louie and Smart Carpet for your flooring needs.
    Bre S.
    This is my second time using Oscars Carpet One in Williamstown. The staff is very sweet and helpful. Highly recommended!!
    Paul S.
    Excellent job all around from sales to installation! Very efficient and neat installers.
    Tina S.
    Jim was excellent helping us pick Core-Tec flooring. He was on time, on target and informative, educated and knowledgeable in his profession. Jim was Very patient, he took his time and really demonstrated the "CARE" factor.
    The installers were prompt, professional, courteous and very skilled. They never stopped working until the work was done. Excellent work ethic. They were also very very neat with an attention to detail that goes above and beyond.

    Michael Shymko
    Celeste G.
    Our representative was Bill Hicks. We had a great experience with Bill. He was a true professional and explained everything well. Bill was a pleasure to work with. We would recommend your company and Bill Hicks to everyone. Overall we had a great experience. The installation process was also great and the carpet is beautiful.
    Billy D.
    Overall top notch experience. Our saleswomen Ruth was a professional and I couldn’t be more happier with the ease of the installation process.
    Michael D.
    Installers were on time did a nice job they vacuumed and cleaned up and took care of everything I needed done they left the house cleaner than when they got there I'll be using them again
    Dagney K.
    We had Louis come out today to measure our house for carpet. He was a pleasure to work with. He was very professional and gave us some great advice. Smart carpet is a big company, but Louis gave us small company attention with great attention to detail. He also creatively came up with a plan that suited our needs perfectly. Thanks again Louis! 🙂
    Ryan G.
    Smart Carpet and Flooring did an exceptional job on my carpet job. Louie, the sales rep spent multiple hours with me and even came twice to ensure I was well educated on all my carpet options, and never pressured me. Louie is extremely knowledgeable and patient. Louie came during the job and after the job to ensure it was completed with excellence. The carpet installers were also exceptional. My stairs are quite complex, but the installation team spent time to complete the stairs and the whole job as expected. I am extremely glad I decided to use Smart Carpet and Flooring for my house.
    alex F.
    Working with Jim and his manager Adam Forbes was a great experience. There was an installation error on one corner and a highly visible seam….they came and replaced the entire carpet! They really stand behind their work. Very pleased.
    Amanda R.
    Shayne Heslin was very helpful. We were able to do a very fast turn around between the first call and a finished job.

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